Failing to Listen in a Funeral Home
We found ourselves in a funeral home. Our Uncle, the business owner, had died, and we were due to inherit it – we only needed to find the will. We started in the funeral home chapel, worked our way into the back office, and then to the area where the bodies are prepared for burial. At one point, we found ourselves opening all of the body storage drawers, working our way past many feet, to find several clues. There were four of us on this mission to find the will, and we soon split up into two groups since we had so much space to cover and time was ticking down to when the state would take over the funeral home, and we would lose our family business.
One pair worked on accessing our Uncle’s desk, while another team was working in the body preparation area. The duo working on opening up the desk thought they completed a puzzle, but nothing seemed to have happened, so they asked the game master for help. A message displayed on the screen that the game master used to communicate with the group, and one escapelete started reading it aloud. Another escapelete interrupted the sharing of the message, which led to the first escapelete to speak louder and keep going. Then when they got to the end of the message, the escapelete realized why the other had interrupted – we were told we had already solved the puzzle.
Doesn’t this happen too often in our everyday communications? We try to talk over each other, interrupt each other, and then all the feelings that follow these interactions – frustration, anger, and many others. The two escapeletes involved in the conversation chalked the exchange up to being in the moment of trying to escape the room successfully (which they did), so there were no hurt feelings between the two. But the lesson learned is to communicate clearly and respectfully even during those high-pressure moments.